RETURN POLICY

Jeffa: Return Policy

JEFFA’s returns and exchange policy gives you an option to return or exchange items purchased on a website for any reason within the specified return/exchange period. The return/exchange period is within seven(7)days of delivery. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. 

There are two ways to return the product to us:

1. Pick up: In most locations, we offer a pick up service. You will see a pickup option when you submit a return request. Shipping cost is applicable as per actual.
2. Self-Ship: If we don’t offer a pick up at your location. In such cases, you will have to bear the shipping cost provided the product meets the return policy.
   
   
3. During Pick up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate an online refund for the return amount into the refund mode selected at the time of initiating the return request. The refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a refund and purchase the new item separately.
4. 
   The following EXCEPTIONS and RULES apply to this Policy:
   
   
5. Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team and also if the reason for exchange is found genuine.
6. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
7. All items to be returned or exchanged must be unused / unwashed and in their original condition with all original tags and packaging intact.
8. JEFFA will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, JEFFA would not be accountable for misplacement or replacement of the product and is not responsible for its delivery.
9. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
10. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
11. In case you receive a damaged/defective product, the company should be notified within 24 hours of receipt. We might request you to share the snapshot.
13. If you choose to ship the products by yourself, they should be dispatched within 24 hours after the return request is raised.
15. Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.
    
    
16. NON-RETURNABLE CATEGORIES:
    These products fall under “No Return/Exchange” unless there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team.

REFUND

All the accepted returns from our customers, we will initiate the payment within 48 hours. You shall receive the payment within 5-7 working days depending upon the service provider and your banking policies.

CANCELLATIONS POLICY
CANCELLATIONS BY THE CUSTOMER:

In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. www.jeffa.in has the full rights to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by www.jeffa.in and accepts the decision of www.jeffa.in regarding the cancellation.